Returns & Refunds
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Damages and issues
In the off-chance that you received your order and an item is defective, damaged or you received the wrong item, please let us know immediately and we will make it right as soon as possible.
We offer a 100% money back guarantee on all products that are defective or damaged. Contact us and we will do our best to help you.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you have any questions or concerns, please don't hesitate to contact us at firstname.lastname@example.org.